CAN I ADD A GIFT NOTE?
At Dainty London, we understand the importance of a thoughtful and personal touch when it comes to gift-giving. That's why we offer our customers the option to add a customised gift message during the checkout process. Simply enter your message in the designated notes section, and we will print it onto our luxury branded paper.
CAN I HAVE A RING SIZING DEVICE?
Due to the high volume of requests for complimentary ring sizing devices, we only dispatch them to customers who have placed an order. In the event that you are uncertain of your ring size, we kindly request that you utilise the 'request a ring sizing device' option. We will dispatch the sizing device on the next business day.
CAN I EXCHANGE OR REFUND?
We allow our customers to return purchased products on the condition that they are unused and in a re-saleable condition within 14 days of delivery. Upon verification of the product's eligibility for return, the refund amount will be credited to the original payment card used during the purchase. It is important to note that if the product is not in a fully saleable condition, or if the packaging is damaged, we reserve the right to decline the refund request.
We do not refund postage costs and we cannot accept returns or offer refunds on any earrings due to hygiene reasons. Similarly, 'Made to order/bespoke' items are not eligible for return or refund.
HOW IS THE JEWELLERY SUSTAINABLE?
We prioritise sustainability and strive to use recycled sterling silver into our designs wherever possible. We are also committed to utilising only environmentally friendly and recyclable materials in our packaging.
We are actively exploring the use of fair trade gold and fair trade gold vermeil for our future collections. This commitment to ethical sourcing and responsible production practices aligns with our goal of creating beautiful jewellery pieces that are also kind to the environment.
CAN YOU REPAIR?
We stand behind the quality and durability of our jewellery. We are committed to providing our customers with the highest levels of service and satisfaction. Therefore, in the unlikely event that your Dainty London jewellery item breaks within a year of purchase, we offer a free repair service.
Please note that while we will repair the item free of charge, you will be responsible for covering the cost of return postage charges.
We offer free recorded delivery as standard and free Special Delivery on our Fine jewellery collection pieces.
Once your order is carefully packaged and dispatched, you
will be provided with a special tracking number, granting you the ability to track the journey of your cherished jewellery piece and stay informed about its whereabouts.
GET IN TOUCH
For any inquiries about our products or your order, feel free to reach out to Jade and the team. You can easily contact us by sending an email to Info@daintylondon.com or using our convenient chat app to connect directly. We're here to assist you every step of the way!
Hey there, I'm Jade, the proud founder of Dainty London Jewellery. I am a Cornish girl now living in Essex with my husband and three amazing children. My journey started as a Children’s Cardiac Nurse Specialist, but my passion for design and storytelling has led me to become a multi-award-winning jewellery designer.
Drawing inspiration from my childhood memories in Cornwall, my experiences as a nurse specialist, and my adventures from around the world, I like to breathe life into unique tales through my jewellery creations. Every piece is carefully handcrafted in our London and Essex workshops, allowing me to showcase the pinnacle of craftsmanship.
With a range of over 120 pieces, Dainty London can be found many independent stores across the UK. Our brand has been featured as a 'Must-Have' in esteemed publications like British Vogue, Tatler, Stylist, and The Telegraph, and it's truly humbling to see influential figures such as Emeli Sande, Kylie Minogue, and Hayden Panettiere embrace and promote my jewellery, even on the red carpet at the Oscars!
I am honoured to receive numerous awards for my designs, including "Emerging Jewellery Brand of the Year" at the UK Jewellery Awards 2021 and "Creative Entrepreneur of the Year" at the Great British Entrepreneur Awards 2021. In addition, Dainty London was named "Best Jewellery Store in Essex" by Muddy Stilettos. I've also been recognised as a finalist for the "Commercial Jewellery Designer of the Year" at the UK Jewellery Awards 2022 and "Designer of the Year" with the National Association of Jewellers.