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Frequently Asked Questions
Everything you need to know about Dainty London
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We create our jewellery using recycled sterling silver, solid gold (9ct, 14ct, and 18ct), and responsibly sourced gemstones. All our materials are ethically sourced from trusted suppliers who share our commitment to sustainability and quality.
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Yes. We use 100% recycled precious metals, minimal packaging made from recyclable materials, and carbon-conscious shipping methods. Our values align with B-Corp principles, and we're committed to reducing our environmental impact at every stage of production.
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Absolutely. Our bespoke service begins with a consultation to understand your vision. We'll guide you through design options, materials, and gemstones. Timelines vary depending on complexity, typically 4-6 weeks. Contact us to start your custom jewellery journey.
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Heirloom remodelling transforms your old or inherited jewellery into a new piece that honours its sentimental value. Bring us your treasured items, and we'll work with you to redesign them into something you'll love to wear. The process includes consultation, design, and expert craftsmanship.
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UK standard delivery takes 3-5 working days. International delivery times vary by destination: EU 7-10 days, USA 7-10 days, rest of world 10-25 days. All orders are tracked and fully insured.
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We offer a 14-day returns policy on all ready-to-wear pieces. Items must be unworn, in original condition, and returned in their original packaging. Bespoke and personalised pieces are excluded from returns. Please contact us to arrange a return.
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Yes. We offer luxury gift wrapping and personalisation options. Add these services at checkout or contact us for bespoke requests. Perfect for making your gift extra special.
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Clean your jewellery gently with warm soapy water and a soft brush. Store pieces separately in a soft pouch to avoid scratches. Remove jewellery before swimming, exercising, or applying lotions. For professional cleaning and maintenance, contact us anytime.